Salon Policy

Feel free to call us at (818) 561-4099 with any questions or concerns you might have. We're here to help you!

Pricing Notice

All listed prices reflect our cash discount pricing. For payments made by credit or debit card, a 4% price adjustment will be applied.

Please note that listed prices are starting prices and may vary depending on the service details, length, design, or additional treatments requested. Our team will be happy to provide an exact price based on your desired service before we begin - so don't hesitate to ask us!

Refunds

If you have any concerns about your salon service, let us know within 3 days of your original appointment, and we'll make sure to address them. Once the service is complete we don't offer refunds.

Right to Refuse Service

Including but not limited to anyone with:

Contagious nail conditions
Infected/open wounds in the treatment area
Ill/contagious health conditions
Displaying inappropriate behaviors towards our technicians or customers

Online Booking

If you need to cancel or reschedule, appointments may be canceled free of charge up to 24 hours before your scheduled appointment time.

Cancellations made within 24 hours of the appointment will be subject to a 25% cancellation fee of the total service value. Guests who do not show up for their appointment will be charged 75% of the total appointment value. Thank you for respecting our time and allowing us to provide the best service to all of our guests.

Complimentary Repairs

Enhancements and gel polish are guaranteed for 5 days (excluding breakages). Free repairs within 5 days, schedule within 3 days for no charge. After 5 days or breakages without notice, repairs are $10+. Regular polish is not guaranteed but can be fixed within 48 hours if scheduled within 2 days.

Safety and Media Notices

To maintain a secure environment, continuous video recording is active in public spaces throughout our salon. We also love showcasing our work. We may request to take photo or videos of your nail designs for our social media gallery. Please let your technician know if you prefer not to be featured.

Late Arrivals

For scheduled appointments, there's a 15-minute grace period. If you'll be later, just give us a quick call at (818) 561-4099 to check if we can still do the full service. It helps us keep things smooth for everyone. Beyond 15 minutes, we might need to adjust the services or reschedule.

No Shows

Life happens and we understand, no worries! Just a quick heads up, if you're not able to let us know, then we might kindly request a deposit next time. Thank you for understanding!

Cancellations &
Reschedules

If you need to cancel, just call us at (818) 561-4099 at least 24 hours ahead. Your heads-up helps us offer that time to others. We get emergencies happen, and we're cool with that!
For online booking clients, refer to Online Booking policies.

Salon Policy

Feel free to call us at (818) 561-4099 with any questions or concerns you might have. We're here to help you!

Pricing Notice

Refunds

If you have any concerns about your salon service, let us know within 3 days of your original appointment, and we'll make sure to address them. Once the service is complete we don't offer refunds.

Right to Refuse Service

Including but not limited to anyone with:

Online Booking

Complimentary Repairs

Enhancements and gel polish are guaranteed for 5 days (excluding breakages). Free repairs within 5 days, schedule within 3 days for no charge. After 5 days or breakages without notice, repairs are $10+. Regular polish is not guaranteed but can be fixed within 48 hours if scheduled within 2 days.

Safety and Media Notices

To maintain a secure environment, continuous video recording is active in public spaces throughout our salon. We also love showcasing our work. We may request to take photo or videos of your nail designs for our social media gallery. Please let your technician know if you prefer not to be featured.

Late Arrivals

For scheduled appointments, there's a 15-minute grace period. If you'll be later, just give us a quick call at (818) 561-4099 to check if we can still do the full service. It helps us keep things smooth for everyone. Beyond 15 minutes, we might need to adjust the services or reschedule.

No Shows

Life happens and we understand, no worries! Just a quick heads up, if you're not able to let us know, then we might kindly request a deposit next time. Thank you for understanding!

Cancellations &
Reschedules

If you need to cancel, just call us at (818) 561-4099 at least 24 hours ahead. Your heads-up helps us offer that time to others. We get emergencies happen, and we're cool with that!
For online booking clients, refer to Online Booking policies.

Diva Nail Burbank

Contact Us

Salon Hours

Salon Policy

Feel free to call us at (818) 561-4099 with any questions or concerns you might have. We're here to help you!

Pricing Notice

Refunds

If you have any concerns about your salon service, let us know within 3 days of your original appointment, and we'll make sure to address them. Once the service is complete we don't offer refunds.

Right to Refuse Service

Including but not limited to anyone with:

Online Booking

Complimentary Repairs

Enhancements and gel polish are guaranteed for 5 days (excluding breakages). Free repairs within 5 days, schedule within 3 days for no charge. After 5 days or breakages without notice, repairs are $10+. Regular polish is not guaranteed but can be fixed within 48 hours if scheduled within 2 days.

Safety and Media Notices

To maintain a secure environment, continuous video recording is active in public spaces throughout our salon. We also love showcasing our work. We may request to take photo or videos of your nail designs for our social media gallery. Please let your technician know if you prefer not to be featured.

Late Arrivals

For scheduled appointments, there's a 15-minute grace period. If you'll be later, just give us a quick call at (818) 561-4099 to check if we can still do the full service. It helps us keep things smooth for everyone. Beyond 15 minutes, we might need to adjust the services or reschedule.

No Shows

Life happens and we understand, no worries! Just a quick heads up, if you're not able to let us know, then we might kindly request a deposit next time. Thank you for understanding!

Cancellations & Reschedules

If you need to cancel, just call us at (818) 561-4099 at least 24 hours ahead. Your heads-up helps us offer that time to others. We get emergencies happen, and we're cool with that! For online booking clients, refer to Online Booking policies.

Diva Nail Burbank

Contact Us

Salon Hours

Cancellations &
Reschedules

If you need to cancel, just call us at (818) 561-4099 at least 24 hours ahead. Your heads-up helps us offer that time to others. We get emergencies happen, and we're cool with that!
For online booking clients, refer to Online Booking policies.